Intelligence
Workflow Automation
Automation should remove repeatable friction without hiding the control points the operation still needs.
What this topic covers
What to automate first.
Useful automation often begins in handoffs: collecting data, checking completeness, routing approvals, creating reports or triggering follow-up actions.
- Target repetitive work with stable rules and clear ownership.
- Keep exceptions visible instead of forcing every case through the happy path.
- Measure whether automation reduces cycle time, errors or administrative burden.
Automating a broken process faster is not improvement; the workflow must be understood first.
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